PROBLEM TYPE · INVALID_GTIN
That is not a valid GTIN
The request was refused before anything changed.
- Status
- 400
- Code
INVALID_GTIN- Type
https://packagepage.com/problems/invalid-gtin
What this means
A GTIN is 8, 12, 13 or 14 digits. This value is not shaped like one, so there is no single correction to offer: we cannot tell what it was meant to be.
Why it usually happens
Almost always a spreadsheet. A long number stored as a number comes back as 8.71E+12, and a leading zero disappears on the way out of the column.
What to do
Format the column as text before you export, then send the value again. Compare it against the digits printed on the pack rather than against the spreadsheet — the pack is the one that has to scan.