PROBLEM TYPES

Every refusal, and what to do about it.

When the API refuses something, the response carries a machine-readable body with a type address in it. That address is a page on this site, and this is the list of them. Each one states the rule, names the likely cause, and says what to do. There are 32, generated from the same registry the API answers from.

The request itself

The value sent was not the shape the endpoint accepts. Nothing was written.

Signing in and permissions

Who you are, which organisation you are acting for, and what your role allows.

Prefixes and claims

A GTIN identifies one product globally, so claiming one is a decision with somebody else on the other side of it.

Your catalogue

Products, SKUs and the states a product moves between.

Links and resolution

Every rule here is one that makes a linkset conformant. They are refused when a link is created, because after printing they are refused by a phone.

Recall notices

Every refusal in this section is about the scope of a notice. None of them refuses the safety action itself, on any plan, in any billing state.

Everything else

The two answers that carry no more specific meaning.